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Article 4: Can We Talk?
Smooth business relations are
even tougher when generations clash. It’s not
that there aren’t norms anymore, but that each
generation follows different ones.
Since there are three distinct generations
uneasily sharing the workplace today—with the
vanguard of the fourth at the door—that’s quite
a conundrum.
“The American workplace has never before seen
such a volatile mix of generations with such
widely divergent attitudes toward work and
life,” say Lynne Lancaster and David Stillman,
who wrote When Generations Collide. They
cite “seismic changes in the way work gets done,
arguments over everything from work hours to
work attire, and no single generation able to
set the norms.”
The two explain that the generations are
intrinsically different because of their unique
histories. That’s always occurred, of course,
but to a lesser degree. Today conflict is
exacerbated because people live and work longer,
and the pace of change has accelerated.
To soothe working relationships, it helps to
know at least a little about each generation’s
personal style as well as work style.
The outlook of Traditionalists, born until 1945,
was forged by the Depression and World War II.
Today as a group they remain disciplined,
patriotic, fiscally conservative and loyal, the
authors say.
Traditionalists tend toward more traditional
business attire and more traditional
organizational structures. They’re less likely
than Generation Xer’s to quickly embrace the
newest technology.
Baby boomers, born between 1946 and 1964, were
coddled during unprecedented prosperity then
seared by Vietnam and Watergate. Generally,
they’re competitive and idealistic.
Boomers don’t expect to work at a single company
for their entire careers, as their parents did.
They’re not afraid to tackle new technological
gadgets. Their business attire and demeanor
frequently tend toward the casual.
Generation Xer’s, born between 1965 and 1980,
are an independent bunch, say Lancaster and
Stillman. They’re starting most new businesses
now.
The ones who opt to work as employees often see
themselves as free agents, ready to change jobs
often in search of advancement. Without a doubt,
Gen Xer’s are technological whizzes.
Peering in the office door are Millennials, born
since 1981. They saw their parents laid off
during two recessions, which left them
understandably pragmatic about their world.
They’re just now getting settled in offices.
For all of these generations to get along in the
business world, Lancaster advises, “people must
get much better at reading the other
generations. Put up your radar, and if you can’t
figure it out, ask.”
It always helps to be flexible and show mutual
respect. The generations won’t agree, but can
compromise. And just because others are older or
younger than you doesn’t mean you can’t learn
from them.
For example, although you probably don’t want to
talk like someone a generation older or
younger—“Hey, Dude” just doesn’t sound right
coming from a 60-year-old mouth—you can learn
each generation’s unique lingo.
And be patient. Generational values differ. Find
out why a person believes or acts a certain way
before taking offense.
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