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Article 5: Customer, Customers, Customers Your new
business won’t jump past the starting line
without someone to buy your services or
products. Most entrepreneurs connect with
clients through with a combination of
approaches: marketing, advertising, word of
mouth and networking. Here are some
tried-and-true strategies to get customers
coming through the door.
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Get to know as much
as you can about your target customers’ needs,
problems, demographics and purchasing habits.
Your local reference or business librarian can
help you dig up information. Use it to refine
your offerings and the way you promote them.
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Base your marketing
efforts on meeting customer needs as well as
what’s new, different or better about your
offerings. Tout the fact that you deliver
superior service, lower prices, friendlier
salespeople, a convenient location, more
environmentally friendly products or more
flexible hours.
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Study your
competitors. Emulate their strengths and improve
on their weaknesses. How can your company do a
better job of serving customers?
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Join local
organizations such as networking groups and the
chamber of commerce, and get involved. Small
businesses often refer noncompetitive business
to each other—attorneys to accountants, for
example, or editors to graphic designers. Form
alliances with others who can help you, and be
sure to send them referrals as well.
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Promote your
company inexpensively by giving talks to local
groups, taking part in local job fairs or home
shows, holding an open house, and helping
sponsor community events such as fun runs or
charity car washes.
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Advertise
selectively in media that delivers your message
to your target audiences. Even inexpensive
placements such as short radio spots and ads in
small community newspapers can be effective.
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