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Article 7: Internet Tools If you’re
reading this, you know you need Internet access.
The question is whether it’s worthwhile to
upgrade from dialup access to broadband, such as
DSL. (Cable modems are generally more
appropriate for home users.) Consultants are
divided. The determining factor for you is how
much the increased speed will improve
productivity.
DSL access is available for about $50 a month,
or about twice the cost of some dialups. That’s
a reasonable expense for most businesses—if they
need access faster than a 56k modem. Some
business accounts can run $150 a month.
If you have several employees, Internet access
can be shared by adding an inexpensive network
router, for as little as $150 by Belkin.
The benefit of DSL comes from its terrific
download speed, typically at least six times
faster than a dialup modem. DSL also permits
several employees to simultaneously surf the
Internet with fast-loading screens.
The question only you can answer is whether
these benefits increase your productivity enough
to justify the $50 to $150-plus per month.
For most businesses, Internet access is a
necessity. Increasingly, a Web site is becoming
nearly as necessary.
When evaluating your need for your own site, ask
whether Web sites are commonplace for your
industry. If competitors are all over the Web,
you’d better be too.
Consider the Web the new yellow pages. But on
the Web you can afford to make your ad much
larger. You can update it instantly, engage
visitors in real-time dialog and complete a
dozen other nifty tricks you can’t pull off in
the paper-based yellow pages.
The costs of a Web site are probably more
variable than any other technological upgrade.
Boutique hosting services are nearly as
inexpensive as dialup Internet access. Or you
can pay tons of dough for elaborate hosting,
replete with supplemental features.
Your first determination should be not how much
you can afford to spend, but how much a Web site
is worth to your business. It’s no simple
calculation. Most of the “profitable” aspects of
a Web site are intangibles, such as better
customer service, higher profile, cutting-edge
image.
Quantify as well as you can the value. Only then
can you reasonably weigh how much you can
“afford” to spend.
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