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Article 8: Dismissing The Competition
If you had the only lemonade stand in town,
you’d corner the market.
Alas, you probably don’t have a monopoly,
whether selling lemonade, women’s clothing or
automotive parts. Yet many entrepreneurs operate
as if they are the only game in town. They
dismiss competitors as irrelevant. It’s a
certain path to failure.
Not only is it important to know competitors,
but it’s also imperative to keep abreast of
them. Rest assured, the successful ones keep
tabs on you.
The most important benefit is that you’ll be
able to distinguish yourself from them. Without
differentiation, you’re merely another face in
the crowd with no more reason for buyers to
choose you than anyone else. Your best
competitors distinguish themselves and carve a
market niche all their own, leaving you with
leftovers.
Know your competitors to know how you’re
different, and then make your difference your
advantage.
“None of us has anything really unique, so we
must find ways to stand out from all the other
cleaning services or whatever we are selling,”
notes Bette Otte, a Southern California
marketing consultant. “What makes you bigger,
faster, stronger, taller than the competition?
If you aren’t constantly vigilant … there’s no
way to know.”
Consequently, you have no unique appeal or
benefit to offer.
“The new guy in town sometimes gets business
from people who are fed up with the old guy,”
Otte says. This can lead to a shortsighted
arrogance.
“That comes right before the fall. The
competition is watching you. So, whatever you do
that makes you successful, the competition is
watching to improve upon it. Suddenly you’ll
wonder, ‘Where did all the customers go?’.”
Otte says knowing your competition extends to
those who don’t sell identical products and
services. You may find you’re competing for
discretionary dollars, not widget dollars. If
you’re a travel agent, for instance, a
competitor selling weekends at the local spa can
cut into your bookings to Las Vegas.
Many entrepreneurs “for some reason think it’s
negative to shop the competition, or to study
what they do,” Otte says. In other cases, it’s
simply a matter of inertia or laziness.
But successful companies constantly scope the
competition, and respond accordingly.
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