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GET CONNECTED TO-DO
Trade shows, conferences, seminars and
workshops to boost your business
Business Writing and Grammar Skills Made Easy and Fun!
Jan. 10-11, 2008
Anaheim, Calif.
In this two-day workshop from SkillPath Seminars, you’ll gain a proven step-by-step process for writing business correspondence that gets results. Learn the secrets to writing effective letters, memos and reports. Discover practical tips for editing, proofreading and formatting. Topics:
- The pre-writing technique that will have the words flowing effortlessly
- How to know if your paragraphs are in a confusing, illogical order – and the best way to fix the problem
- How to avoid the trap of wordy opening paragraphs that leave the readers wondering “Huh?”
- The 12 most damaging blunders in business writing – sidestep these at all costs
- The best-of-the-best desktop references you’ll want at your fingertips for quick answers
- The unwritten rules about the appropriate and inappropriate use of jargon
- And much more!
Cost: $299
For more information and to register:
SkillPath
800-873-7545
Customer Focused Telephone Techniques
Jan. 24, 2008
Waukesha, Wis.
Learn the importance of the telephone and acquire professional skills for better business practice, including calming angry clients and projecting a confident business image. This one-day seminar from MRA-The Management Association Inc. emphasizes applied learning as participants practice phone techniques. Participants receive individual feedback from the leader and share techniques with other participants. Topics:
- Principles of effective voice usage
- Special requirements of telephone communication
- Key telephone skills
- Handling angry, combative customers and resolving complaints
- Learn to probe for the root of the problem or issue
- What to say and not to say
- The importance of listening
Cost: $355
For information and to register:
Seminar Information Service
877-736-4636
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