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GET CONNECTED TIPS
Nifty ideas you can use to build a better business
Follow-Up Questions
Following up with customers can open the
door to more sales and keep lines of
communication open. Here are some tips you can
use to make the most of your follow-ups:
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As soon as you
deliver an order or complete a service, make a
follow-up call. Ask if everything was
satisfactory. If there's a problem, handle it
immediately and keep the customer happy.
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Every time you
make a follow-up call, ask if there's anything
else the customer needs. This simple question
spurs the customer to think about additional
needs. It also gives you the opportunity to
suggest other products and services.
Give 'Em Freebies
Here's a tip to increase customer loyalty
-- give a freebie to top customers who make a
purchase. You don't have to spend much on the
free item; just enough to give the customer a
perception of value. For example if you run a
clothing store, you could give away a free
pair of socks with each purchase during a cold
winter month. Are you a computer guru who
installs or repairs systems? Try giving away
inexpensive surge protectors during
thunderstorm season. Offering the freebies a
few times a year shows your most valued
customers that you appreciate their business.
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