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Article 4: Creating Your Brand
There’s no one-size-fits-all
method of creating a brand because good brands
are based on a deep understanding of your
company and the unique value of your products or
services. Outside experts can’t create your
brand for you or impose one from the outside. If
it isn’t authentic, representing the essence of
the company, it’s doomed.
Start the process by examining and refining your
message. What’s unique about your offerings?
What can you do better, faster or more cheaply
than your competitors? In what ways is your
offering more valuable, more entertaining, more
reliable, more environmentally friendly, more
prestigious? What’s the most important single
thing you want customers to think of when they
see or hear your brand name? What’s the essence
of your business?
Domino’s, Little Caesar’s and Papa John’s all
sell pizza, but the companies realized their
brands in completely different ways. Domino’s
was the first to offer a delivery-only pizza
business and became the leader in that category.
Little Caesar’s came along and created
lower-cost takeout-only pizza. Papa John’s
wasn’t the first in its category, so it focused
on quality, with the slogan “Better ingredients.
Better pizza.”
Decide what overriding message or concept you
want to communicate, and let it drive the
presentation of your brand. Invite employees and
creative friends and associates to help you
brainstorm about what name, logo, and perhaps
slogan can best communicate the concept.
If the ideas aren’t flowing freely, turn the
brainstorming process into a game. If your
company were an animal, what would it be? How
about a foreign country, a color, a car, a rock
band, a dance step, an opera, a sandwich?
It helps to have a memorable name, and the less
generic it is, the better. Would you rather shop
at Home Depot or General Hardware? Blockbuster
or The Video Store?
Keep in mind that people won’t always see your
product—sometimes they’ll hear the name in
conversation or on the radio or TV. Is it
distinctive enough that they’ll be able to tell
the brand name from descriptive words?
Advertising for a restaurant named Best Pizza
would be doomed from the start: Casual listeners
couldn’t tell the difference between an
advertising claim (“Is that ‘Best Pizza’ or
‘best pizza’?) and the name of the brand.
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