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Article 8: International Etiquette
If you think business
etiquette in the United States is complicated,
just try doing business internationally, where
most cultures are far more formal and their
rules very precise.
“We are the most culturally diverse nation in
the world, and the most unaware of other
cultures,” says Dorothea Johnson, president of
the Protocol School of Washington. That means
more opportunities today to offend people
unwittingly, at home as well as abroad.
With increasing business conducted
internationally, plus the domestic business
culture broadening as more U.S. minorities enter
management, the value of comfort with other
cultures will only continue growing.
You can’t go wrong following these tips, but
they can only touch the surface, so research the
specific target culture carefully:
When in Rome: When
you’re in their country, do as they do.
Especially learn and avoid the gestures,
mannerisms and topics offensive to them.
Be humble: Don’t act
like your culture is superior. No one likes the
Ugly American.
Study table manners:
Table manners are more formal in most societies.
Don’t rush: Take your
time to digest both meals and business deals.
Be formal: Quick usage
of first names is offensive in many cultures.
Call new business acquaintances by their last
names until told otherwise. Formality applies to
dress as well.
Use their language:
Learn as much as you can. It’s a compliment to
try your best in another language.
Of course, trying to handle
intricacies of other cultures, often on short
notice, means making mistakes. Sometimes very
big ones. “Be humble and apologize, but don’t
make an excuse,” advises Jacqueline Whitmore,
founder and director of the Protocol School of
Palm Beach. “Just admit you were wrong and move
on.”
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