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Learn more about giving extreme customer service with these books and online resources. Online www.1t01.com The Web site for Peppers & Rogers Group. Authors Don Peppers and Martha Rogers authored the book The One to One Future: Building Relationships One Customer at a Time (Doubleday, 1993). The Web site offers articles on a wide variety of customer service topics.
Books
1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line By Donna Greiner, Theodore B. Kinni, Deth Godin Prima Publishing, 1999
The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers By Peggy Carlaw and Vasudha Kathleen Deming McGraw-Hill Trade, 1998 If you need to train employees in customer service techniques, this book will ease the way.
Delivering Knock Your Socks Off Service By Ron Zemke and Kristin Anderson AMACOM, 2002
Why Service Matters
Go Beyond Service Basics
Get To Know Your Customers
Treat Your Best Customers Like Royalty
Maintain Constant Contact
Give Rewards
Offer No-Hitch Guarantees
Empower Employees
Make Amends Resources
Resources
----------- Select ----------- 7 Financial Facts About Business 8 Secrets to Patenting Your Invention Strengthen a Family Biz The Art of Startup Marketing Avoid Home Business Mistakes Barter Is Booming Becoming The Boss Boost Your Small-Business Sales Build A Web Site Build Your Brand Business Resources Can A Trade Show Boost Your Small Business? Capturing Customers Create A Marketing Plan Create A Press Kit Creative Employee Perks Eldercare Help For The Self-Employed Employee Handbooks Make Sense For Small Employers Extreme Customer Service Financing For Your Business Find The Right Advisors Franchises Franchise Versus Independent Furnish With Flair Generational Marketing Give Your Business An Edge Got Ethics? Guide To Government Resources Home-Based Franchises Home Business Startup Rules How To Choose A Franchise How to Collect Business Debt How To Compete Against Big-Box Retailers How To Expand Your Small Business How To Fire An Employee How To Green Up Your Small Business How To Hire Your First Employee How To Improve Customer Service How to Market Your Small Business Online How to Sell Your Business Increase Profits Invest In Yourself Local Marketing The Looming Labor Crisis Marketing to Hispanics Marketing With E-mail Make Your Home Office Secure Marketing to Women Mind Your Manners Minority Business The Need For A Niche Outsourcing Pumping Up Prices Retirement Plans For Self-Employed Selling to the Feds Should You Incorporate? Spot The Next Hot Trend Start A Business Succession Planning For Small Businesses The Right Stuff Tax Strategies Tech Gear: Boom or Bust Time Management Tactics Virtual Assistance Why Businesses Fail Wireless Networks Work Life Balance Write A Business Plan Complete List of Seminars Current Seminar
©
2007
NASE All Rights Reserved.
©
2007
NASE All Rights Reserved.