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Article 6: Bill And Collect On Time
It feels great to send out invoices. But you
can’t pay bills or make payroll with great
feelings.
Invoices aren’t real money, as every
entrepreneur understands. Just because someone
owes you, it doesn’t mean you have money in the
bank.
Crimps in cash flow have killed many
“profitable” businesses. Until your customers
pay up, you can’t use that money to pay
creditors, suppliers and other debts, such as
business loans.
And debts like loans cost you more money the
longer you owe them. If your cash flow prevents
you from retiring interest-charging debts early,
late invoice payments cost you money, not just
time.
Simply keeping on top of your billing goes a
long way to keeping your cash flow flowing, and
your bank account in the black.
Some tips:
Adopt a firm billing cycle, whether it’s
monthly, weekly or immediately. Make sure
invoices go out promptly.
Include clear and complete payment terms on all
invoices so there’s no misunderstanding of when
and how much the customer is to pay.
Track invoices. As soon as payments become late,
send a courtesy note or make a phone call. Be
polite. Be flexible. Maybe installments or
extensions can mutually be agreed upon.
When payments are unreasonably late according to
your contractual terms, make a firm but
business-like demand for payment. State clearly
that unless full payment is received by a
definite date, appropriate legal or collection
measures will be taken.
For persistently delinquent debts, go to court
or turn the collection over to an agency. This
is a last resort, but preferable to a loss.
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