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How To Improve Customer Service
Resources: How To Improve Customer Service

Learn more about providing excellent customer service with these Web sites and books.

Web Sites

Books



Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
By T. Scott Gross
Kaplan Business, 2nd edition, 2004

 


When Customers Talk ... Turn What They Tell You into Sales
By T. Scott Gross
Kaplan Business, 2004

 


Customer Service for Dummies
By Karen Leland, Keith Bailey, and Giles H. Bateman
For Dummies, 2nd edition, 1999

 


Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It! ... Even When They Don't Deserve It!
By Jeff and Val Gee
McGraw-Hill, Paperback, 1999

 


Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
By Jeffrey Gitomer
Bard Press, 2nd edition, 2005

 

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